Support
We're here to help
Have a question, a bug, or an idea for Tracky? Reach out anytime — a real person reads every message and replies within 48 hours.
Email us
The fastest way to reach us. Include a screenshot if you can — it helps us help you.
Response time
We reply to every message within 48 hours, usually much sooner.
Monday–Friday · Replies sent in the order received.
Common questions
Quick answers
A few things people ask most often. Still stuck? Email us — we're happy to help.
Open Tracky, go to Settings and tap Restore Purchases — or reinstall the app and tap Restore on the subscription screen. Subscriptions are tied to your Apple ID, so they follow you to any iPhone signed in with the same account.